M198 Client Relationship Executive (Car Rental)- Mumbai

Job Title: Client Relationship Executive Car Rental services

Location-Mumbai Goregaon Office

Only Female candidate: -

Job Overview: We are seeking a dynamic and customer-focused Client Relationship Executive to join our growing team in the car rental industry. The ideal candidate will be responsible for building and maintaining strong relationships with our new as well existing clients, ensuring their satisfaction, and addressing any inquiries or concerns they may have regarding our services.

Key Responsibilities:

·        Client Engagement: Serve as the primary point of contact for clients, responding to inquiries and providing assistance with all aspects of car rental /Hotel /MICE and Conference services.

·        Relationship Management: Foster strong relationships with clients to understand their needs and expectations, aiding in customer retention and satisfaction.

·        Problem Resolution: Handle client complaints and feedback effectively, ensuring that issues are resolved promptly and satisfactorily.

·        Sales Support: Collaborate with the sales team to identify potential leads, assist in upselling services, and promote special offers.

·        Service Coordination: Coordinate with operational teams to ensure timely delivery and maintenance of rental vehicles, aligning with client schedules and requirements.

·        Reporting: Maintain accurate records of client interactions and generate reports on customer satisfaction and service performance metrics.

·        Market Insights: Gather and provide feedback about market trends and competitor services to assist in improving our offerings.

·        Training & Development: Participate in training programs to enhance knowledge of our rental services, market trends, and customer engagement strategies.

Qualifications:

·        Bachelor’s degree in business administration, Hospitality, or a related field.

·        Previous experience in customer service, client relations, or sales, preferably in the car rental or travel industry.

·        Strong communication and interpersonal skills with the ability to build rapport with clients.

·        Customer-centric approach with a knack for problem-solving and multi-tasking.

·        Proficiency in MS Office Suite (Word, Excel, PowerPoint) and CRM software.

·        Ability to work flexible hours, including weekends and holidays as needed.

 Skills:

·        Excellent verbal and written communication skills in English and Hindi and Marathi

·        Strong organizational and time management abilities.

·        Responsive, proactive, and capable of working independently as well as part of a team.

·        Familiarity with the car rental industry and local market trends is a plus.

What We Offer:

·        Competitive salary and incentives based on performance.

·        Opportunity for professional growth within a dynamic and fast-paced environment.

·        Training and development programs to enhance your career.

·        If you are passionate about providing exceptional customer service and are ready to be a part of a vibrant team, we would love to hear from you!

·        Salary Bracket – 5 to 6LPA .