M196 - Helpdesk Executive -Kolkata
--Makoto HR Solutions--
Job opening with an MNC
Designation: Helpdesk Executive
Location: Kolkata
Salary range: 21,000 in hand per month
Responsibilities:
- Attending the complaints/concerns over the call
- Allotting the complaints/concern to the related department
- Preparing the MIS for the complaints on monthly basis.
- Client relationship management
- Vendor management in coordination with the assistant facility manager
- Maintain MIS that supports client in taking critical decisions related to Facility infrastructure.
- Ensure quality management, health, safety and environmental guidelines and processes of client/ KFPSPL are implemented by staff.
- Daily reporting and interaction with staff to assess the operations status.
Must Have
- Bachelor's degree or Higher
- Minimum 2 - 3 years of experience
Nice to have
- Excellent communication skills