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M124 Front Office Executive/ Guest Relations

--Makoto HR Solutions--

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Multiple Opportunites at MNC for a corporate client

Designation: Front Office Executive/ Guest Relations

Location:  1. Bangalore 

                     2. Mumbai

Salary: 35,000 to 41,000 in hand per month

Applicants should have experience in Guest relations, handling visitors, front desk operations etc

Interested candidates kindly share your updated resume on ishita@makotohr.net or whatsapp on 9833346944 

Responsibilities

  • ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
  •  Provide high touch support to employees in the workplace. This includes, providing employees with
  • tools, support, information, and wayfinding.
  •  Provide a warm welcome to all employees and guests, leaving them with a positive and professional
  • first impression.
  •  Cultivate and maintain trusted relationships with end users and cross-functional colleagues.
  •  Act as the first line of response to user questions, troubleshoot issues and follow up as required.
  •  Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are
  • properly equipped and employee-ready.
  •  Function as the “eyes and ears” of the workspace and proactively submit work orders to report
  • repairs, required maintenance, broken or missing furniture before an end user is impacted.
  •  Help educate employees and visitors on equipment, processes, space use, workplace protocols,
  • and etiquette.
  •  Ensure complaints, questions, concerns, and suggestions from employees are addressed and
  • conduct follow-up, if needed.
  • Obtain voice of the customer data (quantitative and qualitative) to capture service needs. Share
  • information with managers, as relevant.
  •  Follow escalation protocols, having all required knowledge of cross-functional teams’ responsibilities
  •  Foster business and employee engagement and well-being for all employees. Including workers on
  • flexible or hybrid programs.
  •  Conduct experience sweeps with the Workplace teams to investigate and audit the employee
  • journey and co-create and trial solutions in developing a positive workplace experience.

Must Have

  • KEY COMPETENCIES
  • 1. Communication – Comfortable corresponding with executive level clients, and interacting with individuals
  • at all levels
  • 2. EQ – Showcase exceptional emotional intelligence and empathy
  • 3. Organized – Detail oriented, confident, self-starter with exceptional organizational skills
  • 4. Proactive – Maintain a “can do” mentality with the ability to act with minimal information
  • 5. Character – Demonstrate integrity, accountability, self-awareness, and strong work ethic. Showcase
  • strong business acumen.
  • 6. Professional – Project an approachable and professional image in personal appearance, manner, and
  • demeanor.
  • 7. Resilient – Ability to work under pressure, while acting in a calm manner
  • 8. Technology Proficiency – Ability to successfully use the Microsoft Suite and comfortability in learning
  • proprietary tech tools.
  • 9. People-focused, customer-centric hospitality specialist.
Apply Now!