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M112 Helpdesk Executive

--Makoto HR Solutions--

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Job Opening with an MNC

Designation : Helpdesk Executive

Location : Bangalore

Salary Range : 18,000 - 23,000 in hand.

Key Responsibilities :

  • Attend call from residents regarding any requests/ complaints mentioned in the scope of services.
  • Helpdesk will be the single point of contact for all queries / requests / complaints.
  • Direct the complaint to the concerned teams and track the same till closure. Ensure the feedback mechanism is maintained for all the complaints.
  • Track all the complaints and make sure that majority of the complaints are closed on the same day to the satisfaction of occupants.
  • Provide monthly MIS on the complaints received / pending closed through regular periodical reports.
  • All the complaints will be received through telephone and mails only. 

Must Have

  • PUC or Graduate
  • Minimum 2-5 years of experience in a similar role.
  • Fluent and good English Communication.
  • People management skills
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