M193 - Helpdesk Executive - Mumbai

Job Opening with an MNC

Designation : Helpdesk Executive

Location : Mumbai

Salary Range : 36,000 in hand.

Key Responsibilities : ·       

·         Handle resident complaints, service requests, and queries through calls, emails, and            walk-ins.

·         Log, track, and close complaints in the helpdesk system within defined TAT.

·         Coordinate with site operations, technical teams, and vendors for issue resolution.

·         Follow up with concerned teams to ensure timely and satisfactory closure of             requests.

·         Maintain accurate records, reports, and MIS related to helpdesk activities.

·         Ensure courteous and professional communication with residents at all times.