M129 - Front Office Executive - New Delhi
--Makoto HR Solutions--
Job opening with an MNC
Location: New Delhi
Designation: Front Office Executive
Salary Range - 25,000 - 30,000 in hand per month
Responsibilities:
.Greet / Welcome the Visitors, Customers, Branch Heads and client
∙Attend call from residents regarding any requests/ complaints mentioned in the scope of services.
∙Helpdesk will be the single point of contact for all queries / requests / complaints.
∙Direct the complaint to the concerned teams and track the same till closure. Ensure the feedback
mechanism is maintained for all the complaints.
∙Track all the complaints and make sure that majority of the complaints are closed on the same day
to the satisfaction of occupants.
∙Provide monthly MIS on the complaints received / pending closed through regular periodical
reports.
∙All the complaints will be received through telephone and mails only.
Must Have
- Bachelor Degree or Higher
- Minimum 1-5 years of experience in a similar role
Nice to have
- Excellent Communication Skills